Customer Service
Customer Service
Job Responsibilities:Customer Support:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.Assist customers with product or service-related questions and provide detailed information about features, policies, and troubleshooting steps.Resolve customer complaints and issues efficiently, providing solutions that meet company policies and ensure satisfaction.Order Processing and Support:
Process orders, returns, and exchanges accurately.Handle customer inquiries related to order status, shipping, and billing issues.Technical Support:
Provide technical assistance for products or services, guiding customers through troubleshooting steps or escalating issues to relevant departments.Documentation:
Maintain detailed records of customer interactions, transactions, feedback, and complaints.Update customer accounts with relevant information, such as service changes or billing adjustments.Team Collaboration:
Work closely with team members to resolve complex customer issues.Collaborate with other departments (e.g., Sales, Technical Support, and Billing) to ensure customer needs are met.Follow-Up:
Ensure that customer concerns are fully resolved and follow up to confirm customer satisfaction.Perform customer satisfaction surveys and gather feedback to help improve services.Product Knowledge:
Stay up to date with the company’s products, services, and promotions.Participate in training to continuously improve service skills and product knowledge.Skills and Qualifications:Communication: Strong verbal and written communication skills.Problem-Solving: Ability to identify and resolve issues efficiently.Customer-Oriented: Strong desire to help customers and ensure satisfaction.Attention to Detail: Accurate data entry and problem-solving.Technical Proficiency: Comfortable using computer systems, customer service software, and other tools.Multitasking: Ability to manage multiple customer inquiries simultaneously.Patience and Empathy: Understanding and patience in dealing with customer issues.
It would be for Monday – Friday 7:00am – 4:00pm , with 1-hour nonpaid lunch. The pay would be $16.50 per hour .
In the city of Carson
